Frequently Asked Questions

Frequently Asked Questions

How long is shipping time?

Typical Standard Shipping delivery times to North America are between 10-14 days. Typical delivery times to Europe are between 7-15 days. And typical delivery times to Australia and New Zealand are between 7-18 days. Please note that delivery times will also be effected by current inventory levels at our various warehouses. Express Shipping delivery times to North America are typically between 4-10 days. Express shipping to supported European countries is typically between 5-11 days. And typical express shipping times to Australia and New Zealand are between 6-12 days.

How are the shipments packaged?

We package our products in sturdy boxes with foam inserts to ensure they are protected during shipping.

What if my product arrives damaged?

In the rare case your product is damaged during shipping we will send you a brand new unit for free! All you will have to do is send us a photo or video of your damaged product.

Can I return my product if I am unhappy with it?

Yes. You can mail your product back to us for a full refund within 30 days of receiving your package.

Will there be extra custom fees on delivery?

No, there will not be any extra custom fees for delivery to the EU, UK, North America, Australia, New Zealand, or anywhere else we provide shipping.

Is my payment information secure?

Absolutely! We work with the worlds largest payment providers to best protect your payment information and security.

Have more questions?

Send us an email at service@deskboardbuddy.com and we will be happy to help.